Partnering with HP, ValCom provides client, FTD a higher level of efficiency with a faster, more effective method of deploying new technology. View case study

Valcom and HP exceeded Advocate Health Care's expectations. "This was an excellent experience with all parties looking out for each other." View article

Case Study: Technology Release Management
A national supply company adopted voice over IP in their headquarters as well as 432 branch offices across the country. Implementing the technology provided staggering cost justification, however, there were many third party providers involved in the process, trying to source product, deliver and install, all in scheduled phases. If a schedule point was missed, it affected the entire workflow for that job. The customer needed a partner that could manage the deployment of the equipment, monitor the execution of the steps in a workflow against a service level objective and hold all parties accountable to the success of the project. Using ValCom?s web based suite of service management applications (WebSPOC), project management team and service providers, this project came in substantially under budget and was completed early, allowing the company to take tax incentives earlier than planned.

Case Study: Strategic Sourcing
ValCom brought additional economies of scale and best practice procurement processes to a specialty retailer who was purchasing systems on a consistent basis. By leveraging ValCom?s warehousing facilities and reviewing procurement models, the customer was able to enjoy the benefits of volume purchasing on a quarterly basis and have the equipment shipped to their virtual warehouse at ValCom. They were then able to electronically manage their inventory and release product on an as-needed basis to individual locations as their schedule required. This not only saved the customer in excess of 25% on the purchase of the equipment, but it also eliminated shipping delays due to constrained product. In addition, they also benefited from serial number based audit trails of their equipment movement, something they did not previously have with their own in-house system.

Case Study: Release Management
An electronics company was having issues standardizing their image when purchasing notebooks and desktops. It seemed that every time they were ready to purchase a new system, either the model became obsolete after just a couple of months or something had changed on the unit that made their standard image obsolete. ValCom worked with a major manufacturer to provide models with an 18 month lifecycle that would provide a stable platform for a consistent image. ValCom was also able to negotiate special bid pricing that reduced technology spending by 15%.

Case Study: Continuity Management
A large distributor with locations across the country was supporting their own system maintenance program. The client originally viewed their hot swap process as a more cost effective method to maintaining end user satisfaction. ValCom looked at alternative ways to service their field units and came up with a program that reduced their cost by 20% by implementing best practice procedures that improved tracking, providing root-cause analysis information to their management and improving quality controls of systems, such as reporting recurring failures of units in their hot swap pool.

Case Study: IT Deployment Project Management
A national banking institution planned a full scale refresh project at over 1,350 locations across the country but did not have the tools or skill necessary to complete the project. The client was concerned with keeping this project controlled within a tight budget. They set an aggressive goal of rolling out the equipment at the branch offices in a 6 month window and asked ValCom for assistance. In spite of a extremely aggressive schedule, ValCom completed the project before the deadline date without any interruptions and came in significantly under budget.

Case Study: Total Customer Experience
A major communications company needed to centralize procurement due to the complexity of their organization and lack of procurement tools. Their customers were experiencing an average order turnaround in excess of ten weeks. This was due to manual processes being complex as well as the fact that service providers were operating in isolated silos. By utilizing ValCom?s expertise in technology procurement and workflow tools, ValCom was able to reduce provisioning turnaround for the customer from the ten weeks turnaround to under a week and a half while using one third of the staff and increasing customer satisfaction to over 98% on a consistent basis.