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As an application that fosters effective collaboration among everyone involved in the end-to-end service cycle, WebSPOC keeps an organization unified and provides a clear view of each resource being utilized.
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WebSPOC achieved Pink Elephant's PinkVerify™ Service Support Enhanced status for meeting the mandatory functional requirements of the five integrated IT service management processes:
- Service Level & Incident Management: Through WebSPOC's quality control measures and reporting capabilities, organizations are provided with the transparency necessary to discover the flaw in a process and either repair or workaround it.
- Problem Management: With detailed records of every incident that has taken place within both service and project process flows, organizations are able to more easily detect problems.
- Project & Change Management: Enabling true end-to-end lifecycle management, WebSPOC allows organizations to accurately assess the inter-workings of the infrastructure through its CMDB, and then proactively implement necessary changes.
- Service Level Management: The color-coded dashboard provided in WebSPOC allows managers to accurately monitor the service level status and completion of a knowledge worker's assigned task within a process.
- Asset & Configuration Management: WebSPOC's CMDB maps the relationships of configuration items, including: parent-child, peer-to-peer and hierarchical. The repository then maintains the logical, physical, financial and contractual configuration relationships.
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Organizations are able to resolve incidents more quickly, proactively adapt to changes, and reduce service cycle times by assigning service level agreements to individualized tasks. WebSPOC maintains consistent, accurate data support for each service process through an active configuration management database (CMDB).
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